Press Releases

Press Releases

TAV Passport creates a difference at airports with virtual assistants

Providing privileges and comfort when traveling through the airports operated by TAV Airports, the TAV Passport Card uses the latest technologies in its promotion and sales activities. Hologram video virtual assistants provide passengers the opportunity for interactive communication, explaining the TAV Passport Card's features and services as well as offering instant sales.

Through hologram video virtual assistants, the TAV Passport Card not only conveys information to passengers on its services, but also does marketing, accepts applications and closes sales on the spot.

TAV Operations Services General Manager Eda Bildircioglu remarks that they have provided a first in Turkey with the virtual assistant application, which provides the opportunity for promotions as well as offering an interactive sales opportunity for the TAV Passport Card, our latest product to provide ease of travel at our airports. She also said that, "By taking this application to a higher level, we are able to convey the services the TAV Passport Card offers through a touch panel fitted to the virtual assistant, answer questions from our passengers, accept applications on the spot and close sales, for the first time anywhere." The implementation is attracting a great deal of attention from passengers and top marks for how user friendly it is. Explaining that they first implemented the system in June 2011 at the Istanbul Atatürk Airport International Terminal, Bildircioglu states that they will soon be using virtual assistants in addition to sales personnel at all airports operated by TAV.

Passengers who use designated entrances at the airports with the TAV Passport Card, which was introduced in 2010 by TAV Operations Services, also save time during security controls and can take advantage of the Business Class counters of contracted airlines while checking in. 30 days free car park (for passengers' own vehicles) and valet services on request are amongst the advantages offered by the TAV Passport Card. Cardholders are offered privileged and speedy passes through passport and security controls. Furthermore, they are offered the use of facilities at special lounges prior to their flights and taken to gates on ring vehicles within the terminals. Special discounts at Duty Free stores and payment services at allocated cashiers are also available when the TAV Passport Card is presented. TAV Passport holders can also take advantage of the special discounts offered at the restaurants, cafes, rent-a-car offices, hotels and transfers at the airports. TAV Passport Card can be used at Istanbul Atatürk and Ankara Esenboga Airports and Izmir Adnan Menderes Airport International Terminal in Turkey, as well as Tbilisi and Batumi Airports in Georgia, Enfidha- Hammamet Airport in Tunisia, and Skopje and Ohrid Airports in Macedonia.