Providing service to 2 million passengers, growing at European, the US and the Middle East markets
Starting its operations in Istanbul, TAV Operation Services reached a turnover of 31 million Euros with its exclusive services provided for the ones looking for speed and comfort at the airports. As a result of the tenders awarded, the number of lounges that the company operates increased to 30 and TAV Operation Services plans to double this number and provide service at the new airports of Europe, the US, Africa and the Middle East by the end of 2015.
Operating under TAV Airports, the leading global Turkish brand in airport operations, TAV Operation Services, which welcomes more than 2 million passengers in a year at the lounges it operates, has become a giant brand in 14 years. The company has recently undertaken the operations of Air France/KLM Lounges at Frankfurt, Munich and Stuttgart airports and will start to provide services at Washington Airport, soon. The target of the Company is to operate more than 30 new lounges at the airports not operated by TAV until the end of 2015.
TAV Operation Services General Manager Bora İşbulan stated: “Approximately 3.1 billion people traveled all around the world in 2013. Almost 5 per cent of these people use lounges. This is how small lounge operations sector is and we have become a global brand in this sector. Furthermore we have significant works underway in order to increase our share in this small industry. We started to transfer our know-how, which we accumulated at airports operated by TAV Airports, to other countries and airports on a global scale. Within this scope, we are glad that Air France/KLM has chosen us as a solution partner. Firstly, together with our customer-oriented, young and dynamic personnel, we will carry our services experienced by thousands of passengers at various airports every day to these three airports. We anticipate that we will provide service to approximately 150,000 passengers per year in these lounges at Frankfurt, Munich and Stuttgart airports. We will be operating Turkish Airlines lounge in Washington through the end of this year. Our target is higher for the following period; we aim to operate additional 30 new lounges at the airports which are not operated by TAV."
İşbulan also remarked their target regions as Europe, the US, Africa and the Middle East. İşbulan continued: "As TAV Operation Services, we have focused our growth plans on Germany, France, the UK, Belgium, Italy, Latvia and Croatia in Europe, where we have already been providing service. We are performing service feasibility studies at Washington DC, Chicago, Dallas, Denver, San Francisco, Boston and Los Angeles in the USA. Muscat and Salalah in Oman, Dubai, Egypt, Senegal and Kenya in the Africa and the Middle East region are other geographies that we can provide lounge services. Our vision for the next 5 years is to set a system that will provide services to additional 40 lounges."
Frankfurt Airport, which is one of the busiest airports of Europe, served approximately 58 million passengers last year. Munich Airport and Stuttgart Airport also provided service to 39 million and 10 million passengers, respectively.
TAV Operation Services operates a total of 29 lounges at nine airports, in four countries under "primeclass" brand. The company aims to achieve growth by undertaking the operations of Turkish Airlines lounges abroad and AF/KLM lounges.
The company also manages the development of personal products/services, marketing of advertisement and promotional areas, allocation of commercial areas, "primeclass" CIP Service, operation of private lounges, TAV Tourism, TAVport.com and Airporteasy.com. Moreover, TAV Operation Services provides "TAV Passport" Card and “primeclass” Lounge Card membership programs which offer privileges as fast track, lounge access, car park usage and have more than 14,000 members.