It is now easier to meet passengers at Ataturk Airport
Passengers are now able to locate the people waiting to meet them easily through the ‘Meeting Point’ monitors fitted on the Arrivals Floor within Istanbul Ataturk Airport International Terminal. Developed by TAV IT, the system aims to reduce the number of announcements and offer a practical solution to passengers.
Put into practice through collaborative work by TAV Istanbul, a subsidiary of TAV Airports Holding, and TAV IT, the “Meeting Point” system makes it easier to meet passengers at the airport. Monitors fitted on the Arrivals Floor within Istanbul Ataturk Airport International Terminal, direct passengers to two separate meeting points. Arriving at the specified meeting point, the passengers are able to confirm that they are at the right area by checking their names on the monitors.
TAV Istanbul General Manager Kemal Unlu said "There has been a large increase in the number of announcements made for greeters and passengers arriving, due to increasing passenger traffic at Ataturk Airport. This process is now considerably easier with the introduction of the new system designed jointly by TAV Istanbul and TAV IT. As TAV Airports, we work 24/7 to increase customer satisfaction. The system developed by TAV IT is one of the best examples of our innovative approach. We provide high quality and friendly service at international standards at Ataturk Airport, Turkey's gate to the world where tens of thousands of passengers go through every day”.
The system which aims to reduce the workload at the information desk within the terminal and the number of the announcements made, operates as follows: Greeters apply to the information desk located within the International Terminal Arrivals Floor and put their passengers' names down to appear on the monitors. Names and surnames of the passengers appear on the monitors for 40 minutes. Prior to the ‘Meeting Point’ digital monitors offering a practical solution to passengers and relatives, the areas for meeting only had signs to same respect.
Through the system, the noise level within the terminal is also expected to decline in line with the reduction in the number of the announcements and preventing the congestion building up around the meeting area.