Press Releases

Press Releases

Ataturk Airport receives ISO Certificate for Complaints Management System

TAV Istanbul has registered its service quality once more by qualifying to receive ISO 10002 Certificate; one of the standards classified under Customer Satisfaction Management System.

TAV Istanbul Terminal Operations Co., a subsidiary of TAV Airports Holding, which operates Istanbul Ataturk Airport, has qualified to receive ISO 10002 certificate; a standard issued under Customer Satisfaction Management System. Following a series of assessments carried out by British Standards Institute (BSI) in relation to customer relations management, TAV Istanbul received its certificate for Complaints Management System (ISO 10002:2004). The Certificate covers the management of requirements and complaints related to car parks at Istanbul Ataturk Airport Domestic and International Terminals and the General Aviation Terminal.



TAV Istanbul General Manager Kemal Unlu said “Receiving ISO 10002 Certificate is the result of the importance we attach in offering the highest quality of service to passengers using Istanbul Ataturk Airport. Recently, we started to provide service through a single telephone line we put into place for the call centers at the airports we operate in Turkey in order to accommodate the complaints and fulfill the requirements of passengers effectively. Accordingly, we ensured an effective way of resolving and reporting passenger requirements and complaints. We are working 24/7 to make air traveling a pleasant experience by transferring service into art.”



TAV Istanbul aims for raising its success bar to a higher level through innovative and pioneering implementations that are intended to sustain customer satisfaction and increase the quality of service. In line with these goals, TAV Call Center has started to provide service on 444 9 TAV as from February 15th, 2012; a single line for all airports operated in Turkey by TAV Airports.

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